At some point, online casino players are going to run into a problem while playing their favorite online casino games. The problem may be minor, such as not being able to figure out how to navigate the software. Other times, the problem may be a major one, such as being unable to cash out.

Whenever a problem occurs at an online casino, you have multiple options available for getting answers. The problem is that some do not know where to turn to get these answers. Today, we will look at the places you should turn to when you have a problem playing at online casinos.

Online Guides / FAQ

The first place you can turn to for answers for the most basic questions is the FAQ section of the website. Some websites offer online help guides instead of an FAQ section. These guides will answer many basic questions and walk you through how to use the casino client software.

If you have a question on how to make an online casino deposit, the FAQ section is the first place to check out as it is one of the most common questions asked. FAQ sections and online guides can get you answers much quicker than contacting customer support.

Online Casino Partner Websites

One source that many online casinos players overlook at partner websites. Most online casinos have partners, also known as affiliates, that they use to help promote their casinos. These sites know the casinos very well and are often able to provide you assistance in finding the best game, the best online casino bonuses, and more.

For example, this website is partnered with many online casinos in the United States and other parts of the world. We provide online casino reviews, updates on the latest bonuses, and much more. If you have any questions, you can contact us for additional help.

Online Casino Customer Support

Customer Support

If you have exhausted the FAQ or guide sections and still don’t have your answer, the next place to turn to is customer support. Most online casinos offer live chat for their support functions. You can speak directly to an agent and if they don’t know the answer immediately, they likely have the tools to find your answer in a couple of minutes.

Note that some online casinos use chatbots as the initial contact. Sometimes they will be able to give you pre-packaged answers to problems. If they cannot, you will then be sent to an agent.

Other forms of support you’ll find at online casinos include telephone support, email support, and ticket support. We recommend using live chat or telephone support for the fastest response.

Contact the Live Casino Partner When Available

Some online casinos are partnered with a live casino somewhere in the world. For example, online casinos in New Jersey are partnered with live casinos in Atlantic City. If you have a problem using an online casino and are not able to get help, make a call or a visit to the casino partner.

While online casinos are separate entities, they report to their partners. Live casino partners can get down to the bottom of the issue and either help you resolve it, or let you know why a resolution is not available.

Online Casino Regulator

If you are having a problem that customer support is unable or unwilling to resolve, then your next step should be to contact the casino regulator for that casino. For example, if you are having problems with cashing out from a casino and support is not helping, contact the regulator.

Legitimate online casinos will be licensed and regulated by a recognized online regulator. These companies monitor online casinos similarly to live casino regulators. If there is a problem, you can contact a regulator and they can step in to act on your behalf. Casinos can face penalties for serious violations of regulatory rules, so they are likely to act quickly once a regulator steps in.

About the Author
James Guill avatar
James Guill

James Guill is a veteran of the gambling industry with over a decade of experience. Starting as a semi-professional poker player, he transitioned into the media. He’s worked for many top companies in the past, including Ongame, bwin, and 888. Originally specializing in poker, he now brings a wealth of knowledge and experience covering the spectrum of online casino gambling. James brings the latest news and casino market information, including an ongoing Game of the Week feature highlighting the latest and greatest online slots and casino games.

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James Guill is a veteran of the gambling industry with over a decade of experience. Starting as a semi-professional poker player, he transitioned into the media. He’s worked for many top companies in the past, including Ongame, bwin, and 888. Originally specializing in poker, he now brings a wealth of knowledge and experience covering the spectrum of online casino gambling. James brings the latest news and casino market information, including an ongoing Game of the Week feature highlighting the latest and greatest online slots and casino games.

READ MORE
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